Skip to main content

Indian Couple Gets Rs 2 Lakh After Business Class Seats Didn't Recline

Singapore Airlines has been ordered to pay more than 2,040 pounds (INR 213,585) to an Indian couple who said their business-class seats malfunctioned, New York Post reported. Ravi Gupta, a police chief from Telangana, was flying with his wife on a flight from Hyderabad to Australia, which transited through Singapore. They paid 66,750 rupees (about $800) for each business-class seat. Notably, the incident happened last year in May. 

The couple complained that their seats' automatic recline feature didn't work. Instead, the seats could only be manually reclined, leaving them frustrated during their five-hour trip. When they complained, they were offered 10,000 frequent flyer miles or loyalty points each. However, they declined the offer and sued Singapore Airlines.

In court documents, the Guptas accused Singapore Airlines of making them feel like lowly ''economy-class passengers'' despite them paying for spacious business-class accommodation. They also said they were forced to stay awake throughout the journey as a result. 

Last week, the District Consumer Disputes Redressal Commission in Telangana, ruled in the couple's favour and ordered Singapore Airlines to pay them $2,400 ''for causing mental agony and physical suffering.''

In a statement to The Independent, Singapore Airlines did confirm the ''faulty'' automatic recline ability in their seats. 

“SIA can confirm that while the automatic recline function on Mr and Mrs Gupta's seats was faulty, the manual recline function was working on their flight from Hyderabad to Singapore. There were no issues on their connecting flight from Singapore to Perth,'' a spokesperson told The Independent. 

''The flight duration from Hyderabad to Singapore is typically around four hours. As it was a full flight, SIA staff, unfortunately, could not reseat the customers elsewhere in the Business Class cabin. Our crew proactively checked in on these customers regularly and offered to manually recline the seat when needed. We apologise to Mr and Mrs Gupta for the inconvenience caused by this mechanical issue,'' the statement added. 



from NDTV News-World-news https://ift.tt/Hh4AjB6

Comments

Post a Comment

Popular posts from this blog

Sri Lanka Must Achieve Debt Restructuring By September: IMF

The International Monetary Fund on Tuesday reaffirmed that Sri Lanka must achieve its debt restructuring process by September, which is also the time for the global lender's formal review of the bailout facility it extended to the cash-strapped nation. On March 20, IMF extended a nearly $3 billion bailout facility to debt-ridden Sri Lanka that would help stabilise the country's economy after it was jolted by a devastating economic crisis last year. In a statement issued on Tuesday at the end of a nearly two weeks staff visit to Colombo to assess the progress made by Sri Lanka since the agreement was reached, the IMF said the two sides had discussed the developments on debt restructuring. "Sri Lanka must achieve debt restructuring by its first review due in September. We also discussed progress on debt restructuring, noting the ongoing discussions with both foreign and domestic creditors," the statement read. Sri Lanka is still struggling to normalise its crisis-hi...
Post a Comment
Read more

Amazon Rainforest Tribe's Secret To Healthy Life And Slow Ageing Revealed

Deep in the Amazon rainforest, a semi-nomadic indigenous community is thriving. This community defies conventional norms on ageing and health. The Tsimanes, consisting of 16,000 people, live a fully subsistence lifestyle, relying on hunting, foraging and farming to survive. Scientists have been studying this unique group for two decades, and have uncovered remarkable findings till now. Martina Canchi Nate, an 84-year-old Tsimanes woman, digs up yucca trees, cuts down plantain trees and carries heavy loads with ease, faster than her younger companions, as per a BBC report. This level of physical activity is not unusual among Tsimanes of her age. Researchers have discovered that this group has the healthiest arteries ever studied and brains that age more slowly than those in North America, Europe and elsewhere. The Tsimanes' secret lies in their active lifestyle, with an average of 16,000 to 17,000 steps per day. They spend less than 10 percent of daylight hours in sedentary activ...
Post a Comment
Read more

Egypt Unveils First Ancient Royal Tomb Since Tutankhamun In 1922

Egypt's antiquities authority says it has found the ancient tomb of King Thutmose II, the first royal burial to be located since the famed discovery of Tutankhamun's tomb in 1922. The tomb, discovered near the Valley of the Kings in Luxor in southern Egypt, belonged to King Thutmose II of the 18th dynasty, who lived nearly 3,500 years ago. Thutmose II was an ancestor to Tutankhamun himself, and his half-sister and queen consort was Pharaoh Hatshepsut. Her giant mortuary temple stands on the west bank of the Nile at Luxor a few kilometres (miles) from where the tomb of Thutmose II was found. Although preliminary studies suggest its contents were moved in ancient times -- leaving the tomb without the iconic mummy or gilded splendour of the Tutankhamun find -- the antiquities ministry on Tuesday called the discovery "one of the most significant archaeological breakthroughs in recent years". It has been excavated by a joint Egyptian-British mission, led by the Suprem...
Post a Comment
Read more